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IAP2's Understanding Conflict in P2



**You must first complete Fundamentals of Public Participation before this course**


Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.


Cost: Members $275 -- Regular $325  Please contact us to receive the member discount code

Want to take both of IAP2's new Electives? Enroll in both and save!


Available Courses:

  • May 28-29, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
  • Aug 21-22, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET
  • Sept 25-26, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET


The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.


Course objectives

  • Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
  • Understand the role of power and influence in engagement practice
  • Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
  • Contribute to and/or apply strategies to de-escalate challenging situations
  • Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
  • Learn approaches to work in challenging situations applying behaviours that build trust and credibility
  • Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process


Professional Credits

  • This course is eligible for APA - AICP Continuing Education Credit CM I C8 CM



Cancellation and Refund Policy

We understand that life can happen.

All cancellation and requests for refunds must be received in writing. Requests must be sent to

Full refunds

Requests for full refunds require written notice and must be submitted a minimum of five (5) days before the first day of the course. Those canceling will receive a full refund, minus an administrative fee of $50.00.

No refunds

There will be no refunds for cancellation requests received within the two week period prior to the course start date. Transfers to future sessions or courses will also not be permitted within this time period.

Instead, a substitute may be named prior to the beginning of the course. Please email your substitution information to

Courses require a minimum number of participants to proceed so that the best learning experience is provided. Confluence Training reserves the right to cancel courses if the minimum number of participants isn’t reached 5 days prior to the course start date. Registered participants will have the option to receive a full refund or transfer their registration to another course.

To guarantee your spot in a course, full payment is required 10 days before the course starts. If you require an exception, please email

There will be no refunds for missed (full or partial) courses and session recordings are not available. Multiple session courses usually build up knowledge from one session to the next. If a participant misses a full session they may not be able to attend subsequent sessions of the course.

Participants are responsible for making sure that they are receiving course emails and are aware of the course time zone. Training participants are responsible for ensuring that they have access to Zoom  or Butter and are able to access course materials.

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