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IAP2's Working with Conflict and High Emotion



**You must first complete Fundamentals of Public Participation before this course**


Assess the state of conflict and emotion in your P2/engagement processes, and create productive and constructive approaches to address them.


Cost: Members $550 -- Regular $650  Please contact us to receive the member discount code


Available Courses:

  • Oct 8,10,15,17, 2024; 10:00-12:00 + 13:00-15:00 MT / 12:00-14:00 + 15:00-17:00 ET


By the end of Working with Conflict and High Emotion, you will be ready to travel on a journey that improves mutual understanding, changes relationships and systems to meet human needs, contributes to building peace and creates lasting change.


The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to deescalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarised and emotional challenges.


Course objectives

  • Assess the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
  • Work with the stages of conflict escalation and apply the concepts of de-escalation
  • Apply a variety of strategies to transform the conflict in P2/engagement
  • Identify the impact of high emotion and apply a range of approaches to deescalate challenges
  • Identify how to reduce conflict in situations of misinformation and duelling facts
  • Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
  • Learn from mistakes and understand the role of failure in P2/engagement processes
  • Identify and apply how to model integrity and behaviours that deescalate conflict
  • Apply the strategies and tools to your own project or situation


Professional Credits

  • This course is eligible for APA - AICP Continuing Education Credit CM I C16 CM



Cancellation and Refund Policy

We understand that life can happen.

All cancellation and requests for refunds must be received in writing. Requests must be sent to

Full refunds

Requests for full refunds require written notice and must be submitted a minimum of five (5) days before the first day of the course. Those canceling will receive a full refund, minus an administrative fee of $50.00.

No refunds

There will be no refunds for cancellation requests received within the two week period prior to the course start date. Transfers to future sessions or courses will also not be permitted within this time period.

Instead, a substitute may be named prior to the beginning of the course. Please email your substitution information to

Courses require a minimum number of participants to proceed so that the best learning experience is provided. Confluence Training reserves the right to cancel courses if the minimum number of participants isn’t reached 5 days prior to the course start date. Registered participants will have the option to receive a full refund or transfer their registration to another course.

To guarantee your spot in a course, full payment is required 10 days before the course starts. If you require an exception, please email

There will be no refunds for missed (full or partial) courses and session recordings are not available. Multiple session courses usually build up knowledge from one session to the next. If a participant misses a full session they may not be able to attend subsequent sessions of the course.

Participants are responsible for making sure that they are receiving course emails and are aware of the course time zone. Training participants are responsible for ensuring that they have access to Zoom  or Butter and are able to access course materials.

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