Understand how conflict dynamics affect P2 and engagement. Learn how to identify and respond using five dimensions of P2 and engagement conflict.
Course Objectives
By the end of this course participants will be able to:
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Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
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Understand the role of power and influence in engagement practice
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Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
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Contribute to and/or apply strategies to de-escalate challenging situations
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Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
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Learn approaches to work in challenging situations applying behaviours that build trust and credibility
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Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process
